Westwing online decoration store: opinions and analysis – Marketing 4 Ecommerce – Your online marketing magazine for e-commerce


Catalog diversity


Prices


Low shipping costs


Short delivery times


Confidence

Design is paramount in a brand like Westwing and it shows in every step you take on its website.

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Decoration eCommerce is becoming more and more fashionable, wasting inspiration on all four sides. They make us dream of ideal houses and offer us the right furniture to achieve them. An example of this is Westwing online, who define themselves as the first shopping club in Spain dedicated exclusively to decoration. We analyze it in detail.

Westwing online: catalog, prices and design

The first thing that catches your eye as soon as you enter the Westwing store is its design: a web with neutral colors that goes in the modern line of the furniture that it sells. Although the first steps they push back the visitor a bit as requires us to register to continue browsing the web. A form to fill out, followed by company information and too much text explaining what Westwing is and what we’ll find if we sign up.

After providing Westwing with our email address, we were met with a extensive catalog that includes well-known brands decoration and home. Westwing’s bet is based on offering quality products with great discounts and its operation is based on campaigns of a determined duration.

Undoubtedly one of Westwing’s strengths is their design and the brand image they have developed. The operation of the website is clear and intuitive, with a very complete frequently asked questions section that is combined with a fairly extensive customer service schedule.

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Westwing online: shipping and returns

As in most eCommerce, from the web we access our profile, in which we can check the status of our order at any time. Any operation that we want to carry out is within our reach online: returns, changes of address, cancellations, etc.

Cancellation of orders at Westwing it is only possible if the order has not left the warehouse. This is due to the delivery of the products purchased through its portal is carried out by several courier companies. Regarding returns, we have a period of 14 calendar days to return an order and request a refund, always free of charge.

Shipping costs for a standard order are €5.90. For bulky orders, this eCommerce has a higher cost that can be up to €79.9. In this type of delivery, Westwing agrees with the client the arrival of the package so that they can be present during the delivery, something quite comfortable when we buy furniture or such large products.

The delivery times are highly variable, They depend on the completion of the campaigns, the product we have purchased and the transport company that sends them. In fact, the products of the same order can arrive at our address separately. Westwing provides customers with a tool to check the status of the order and the approximate delivery date.

More about Westwing

Westwing ships a daily in which it informs about the new product campaigns that are launched. It also offers discount codes that can be applied to your online purchases. Some of them are the referral couponsthe possibility of recommending a friend and that both of you receive €10 discount.

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On its portal, Westwing online also offers a online magazine dedicated to the current decoration with interviews with experts, tips and reports on stylish homes, a commitment to offering quality content to its followers. Westwing does not only seek to sell furniture, it seeks to be a reference in decoration and style.

The founder of Westwing is Delia Fischer, who was director of Elle and Elle Décor magazines in Germany.. Westwing currently operates in 12 markets and has nearly 14 million members.

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