Redsys, one of the main payment processors in Spain together with CECAbank, used by practically all financial institutions, and present in the vast majority of POS of physical stores has fallen. in full. With what this implies, in a year in which precisely hundreds of thousands of businesses, both physical and online, anxiously awaited the arrival of this day of discounts to make up the accounts of the most difficult year of their careers.
What do we know about the fall of Redsys
Redsys has been operating in Spain for 40 years. It is currently considered one of the main payment platforms within Spanish eCommerce and its brand is usually associated with the Secure payment In Internet. It is mainly used to manage the payments of companies that have bank accounts in Spain. It collaborates with the majority of the Spanish savings banks and credit institutions –about 60– to perform the virtual POS function of these. To give you an idea of its size, each year,
Around mid-morning on Friday, multiple Twitter users began to report the impossibility of completing operations through Redsys, something that coincides with the graph provided by the web
This problem, which seemed to be solved around 1:00 p.m., has continued to cause incidents in multiple businesses of all kinds, also during the afternoon.
Through its , Redsys has not provided more information that could indicate the reasons for the fall, beyond the Presumable saturation typical of Black Friday. This lack of information has further incensed vendors, who suffer from a considerable damage in which it was going to be a key day for their businesses, in a very complicated year.
🚨🚨 what is it due to? What time do you manage to solve it?
— wesmartPark (@wesmartPark)
Why does it give me an error and it won’t let me pay with a card?
— jose torres (@joseeToress)
How many sales are being lost today (probably the busiest day of online sales of the year) due to the “blackout” of ????!!!
If little happens to us…
– Elías Azulay (@Ictusinvictus)
An interrupted service
As we said, around 13:00 it seemed that the service was restored again…
It seems that the service has already been restored. Let’s hope it doesn’t crash again.
Sorry for bothering you.
— wesmartPark (@wesmartPark)
Nevertheless, Around 2:00 p.m. there were still users and stores reporting incidents with Redsys:
Good afternoon, we are contacting you so that you can tell us when you expect the virtual POS service to be restored, since we have had problems since 11:30 a.m. Thanks.
— express mattress (@colchonexpres)
And the interruptions continued until the night, causing the affected stores to apologize to their customers and extend their campaigns until Saturday, hoping that Redsys would work properly again:
Today, despite our ILLUSION, the payment platform with cards (redsys) has fallen. You can pay through paypal, cash on delivery or transfer. We are very sorry for the inconvenience.
— info.farmaciarsoler@gmail.com (@FarmaSoler)
Many customers are having problems when paying by card at our . The card payment gateway is causing many problems throughout Spain, so we recommend making payments against reimbursement, transfer or PayPal. Thanks.
— MisGafasDeSol (@MisGafasDeSol)
In general, as you can see, the reactions to the fall of Redsys have mixed indignation with surprise:
So we are even at this time
– Juan Dosil (@JuanDosil)
The Redsys thing in general (integration, control panels, module downloads) is court-ordered.
Third world is little.
– Arnauti (@Arnauti)
Redsys down, that’s if it’s Black Friday.
— Abel Cabans (@abelcabans)
What a most opportune day it has had to fall. Hundreds of online stores unable to process card payments for more than 15 minutes.
— J. (@14Trias)
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