The e-commerce sector has been growing like never before in the last two years, becoming one of the main business models. Consequently, more and more entrepreneurs and small businesses are looking to find a place in the world of eCommerce. However, this transition to the digital world can be difficult, especially from the point of view of logistics services.
Having your own delivery and storage service represents a great cost for companies, so for new stores and SMEs it is not the best idea. For this reason there are a wide variety of services, which offer storage, delivery and collection services. This allows companies to focus on their growth, and to be able to continue with their line of work without having the necessary logistics infrastructure. is one of the Spanish companies dedicated to offering these services, specializing in eCommerce.
What is Celeritas?
Celeritas was born in 2006 from the joint experiences of its founders in the electronic commerce sector. This operator specializes in offering logistics and transportation services to eCommerces, connecting the store with the customer in that last mile of delivery.
This operator has had rapid growth thanks to its young and innovative approach, which has made it one of the benchmarks in the sector. These characteristics led him in 2012 to join the ranks of the business group SGEL, who are in charge of marketing communication and leisure products. As well as offering logistics services to companies whose primary sales channel is online.
As we can see, this company has managed to strengthen its position in a sector as competitive as e-commerce, thanks to its business model. This complies with three main lines: warehouse logistics, Transportation and the Celerite Pointsone of its main services.
In the logistics aspect, they provide complete coverage, with: storage, stock management, picking, packing, and even reverse logistics. On the other hand, in the field of transport they stand out for having a solid network of collaborating agencies integrated with their own technology. This guarantees an optimization of the delivery processes by maintaining its own centralized management. Finally, the celeritas points present a network of more than 4,000 own points between Spain and Portugal for the delivery and collection of products.
A focus on customer comfort
Hand in hand with online purchases, returns also increase, which are usually more than uncomfortable processes for customers. With this in mind, Celeritas has been in charge of strengthening and optimizing its returns management, in order to facilitate the process for end customers. With what its return service has two modalities: home pick up Y return at a point of convenience, or drop off.
This second option is shown as a more pleasant, agile and economical process for the client. Since the product is delivered more quickly, without going through the problematic collection schedules. In addition, it reduces the chances of loss or damage to the product, which could influence the process.
Likewise, it also offers monitoring services and personalized attention, both for businesses and for end customers. Offering, on the one hand, a broad perspective of business management, as well as consulting on the logistics chain for eCommerce. And on the other, a secure and efficient channel for tracking shipments and returns to customers, which helps to provide a more enjoyable experience.
Celerites from within
It is clear that Celeritas is a logistics operator whose focus is on the customer and making a difference in the e-commerce sector. To learn a little more about this differentiation, and the future goals of the company, we have spoken with Xavier Valero, CEO of Celeritas.
What is Celeritas’ main advantage over its competition?
Celeritas Transport and Logistics differentiates itself from the rest by offering comprehensive logistics solutions tailored to the needs of each client. We offer an area of more than 90,000 m² where stock and order preparation are managed. We offer a flexible integration with the client’s systems and we help in the expansion in the Canary Islands and internationally.
Celeritas offers in a single integration more than 30 carriers that provide 300 different types of services nationally (including islands) and internationally and we have a wide range of services (express, economy, premium, special services or delivery on Saturdays, among others ).
We also have a network of convenience points with more than 3,200 points between Spain and Portugal and that we are constantly expanding. The Celeritas collection points are not only designed to collect packages, but in the event that the delivery is cash on delivery, it can be paid calmly at the same collection point. And if it is a return, we can deliver the merchandise directly there, and the seller will be in charge of receiving it. By offering this service and thanks to all the convenience points, it is no longer necessary for us to be subject to a specific delivery schedule, and we will be the ones who decide when to pick up our package.
What are the challenges of the company for next year?
The pandemic has been a real challenge for Celeritas, as we have had to triple our warehouse and transportation operations capacity over the past year. Our intention is to consolidate this incremental capacity in order to continue solving the needs of our clients, which continue to grow at double-digit rates.
Looking ahead to next year, we are reinforcing agreements with transport agencies, ensuring current capacities and their adequate dimensioning in order to be able to adapt to specific peak volume increases and structural growth of the company.
Thanks to our technological and infrastructure innovations, they have allowed the company to consolidate itself as a comprehensive eCommerce provider, present throughout the Spanish territory and with networks throughout the world. We will continue to improve technologies and we will continue to innovate in all processes, both internal and external, to improve the quality and improvement of the services provided.
Celeritas has the challenge in the coming months to launch initiatives on sustainable and ecological transport. Among them we have a project underway for the measurement and compensation of CO₂ from transport.
And as the last challenge this year we are implementing a Quality System according to the UNE-EN ISO 9001 standard, in order to demonstrate our ability to consistently provide our products and services and to meet certain customer requirements and applicable safety and quality regulations. Our goal is to have this certification by the end of 2021.
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